Terms of service

Last Updated: October 23, 2026

OVERVIEW

This website, https://hovrek.com/ (the “Site”), is operated by Hangzhou Zhaipeihui Trading Co., Ltd. under the Hovrek brand. Throughout the Site and these Terms of Service, “Hovrek,” “we,” “us,” and “our” refer to Hangzhou Zhaipeihui Trading Co., Ltd.

We offer this Site, including the information, tools, products, and services available through it, subject to these Terms of Service and the policies referenced below.

By visiting the Site or purchasing from us, you use our “Service” and agree to these Terms of Service (“Terms”), to the extent permitted by applicable law.

Please read these Terms carefully before using the Site or placing an order. If you do not agree to these Terms, please do not use the Site or place an order.

Our store offers kitchen essentials and home living products, including food preparation tools, cooking utensils, kitchen organization accessories, and cleaning essentials. Product availability, materials, dimensions, colors, and features are described on individual product pages.

These Terms should be read together with our:

  • Privacy Policy

  • Return & Refund Policy

  • Shipping & Delivery Policy

  • Payment Terms

Our store is hosted on Shopify, which provides the ecommerce platform used to display products and process orders.

Nothing in these Terms excludes or restricts any consumer rights or remedies that cannot lawfully be excluded or restricted.

SECTION 1 - ONLINE STORE TERMS

By placing an order, you confirm that you are legally able to enter into a purchase agreement under the laws applicable to you. If you permit a minor dependent to use the Site, you are responsible for providing any consent and supervision required by applicable law.

You may not use our products or the Service for any illegal or unauthorized purpose, or violate any laws applicable to your use of the Service, including intellectual property laws.

You must not transmit viruses, malicious code, or other material intended to damage or interfere with the Site or its users.

A material breach of these Terms may result in the suspension or termination of your access to the Service, subject to applicable law and any rights relating to existing orders.

SECTION 2 - GENERAL CONDITIONS

We may refuse or restrict access to the Service where reasonably necessary to address unlawful activity, suspected fraud, security risks, or a material breach of these Terms.

Personal information is handled as described in our Privacy Policy. Payment information is processed through the applicable payment providers. Please do not send full payment card details, security codes, payment passwords, or one-time verification codes to us by email.

You agree not to reproduce, duplicate, copy, sell, resell, or commercially exploit any part of the Service or Site content without our express written permission, except where permitted by applicable law.

The headings used in these Terms are for convenience only and do not limit or otherwise affect their meaning.

SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We aim to provide accurate and current information about our products, prices, availability, and policies. However, typographical errors, inaccuracies, or omissions may occur.

Please review the individual product page, selected product options, quantity, and order total before completing your purchase. If important information is unclear or appears inconsistent, contact us before ordering.

We may correct or update information when an error is identified. Corrections affecting an order already placed will be handled in accordance with Section 11, our payment and refund policies, and applicable law.

Historical information, where clearly identified, is provided for reference and may not be current.

Nothing in this section removes our responsibility to provide information required by law or limits your rights if goods do not match their description.

SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES

Prices and promotions may change for future purchases. The applicable product charges, discounts, shipping charges, and taxes collected by us will be displayed at checkout before payment.

A later price change does not, by itself, change the agreed price of an order we have already accepted.

We may update, suspend, or discontinue parts of the Site where reasonably necessary for maintenance, security, operational, or legal reasons.

Any such change will not remove our obligations relating to accepted orders or your rights under applicable law. If we cannot fulfill an accepted order, we will contact you and refund the amount paid for the cancelled order or affected items.

SECTION 5 - PRODUCTS OR SERVICES

Certain products may be available exclusively online and may have limited availability.

Please review the images, descriptions, available product options, dimensions, materials, and features of the individual product before ordering. Product specifications, construction, intended uses, compatibility, and care requirements may vary between items.

We make reasonable efforts to display product colors and images accurately. However, colors may appear slightly different because of lighting, photography, screen settings, or manufacturing variations. This does not affect your rights if an item is materially different from its description.

We may limit quantities or availability for particular destinations where reasonably necessary because of stock, delivery restrictions, suspected fraud, or other legitimate operational reasons.

Returns and refunds are handled under our Return & Refund Policy, subject to applicable consumer rights.

Nothing in these Terms excludes any legally required standards relating to product quality, fitness for purpose, or conformity with description.

SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION

You agree to provide accurate, complete, and current information when placing an order, including your name, email address, billing address, delivery address, and payment information.

Please check your selected products, available options, quantities, and delivery details before submitting your order.

As explained in our Payment Terms, an order is accepted when payment has been successfully processed and the order has been confirmed. A pending payment authorization alone does not confirm acceptance.

We may decline or cancel an order where reasonably necessary because of payment problems, suspected fraud, inaccurate order information, unavailable stock, delivery restrictions, or an identified pricing error, subject to applicable law.

If we need to make a material change to your order, we will contact you using the details provided. We will not substitute a materially different product or increase the agreed order price without your agreement.

If we cancel an order after receiving payment, the amount paid for the cancelled order or affected items, including any shipping charges attributable to that cancellation, will be refunded to the original payment method. The time required for the refund to appear depends on the bank or payment provider.

To request an order change or cancellation, contact support@hovrek.com as soon as possible. Requests may no longer be possible once fulfillment or shipment has begun, subject to any cancellation rights available under applicable law.

For more information, please review our Payment Terms, Shipping & Delivery Policy, and Return & Refund Policy.

SECTION 7 - OPTIONAL TOOLS

We may provide access to optional tools supplied by third parties.

Where we do not operate or control a third-party tool, its availability and use may be subject to the provider’s terms. Please review those terms before using the tool.

We do not provide additional warranties about independently operated third-party tools unless expressly stated. However, this does not exclude any responsibility we have under applicable law or our obligations relating to purchases made from us.

Any new tools or features we offer through the Site will be subject to these Terms and any additional conditions clearly disclosed when the feature is made available.

SECTION 8 - THIRD-PARTY LINKS

The Site may contain links to websites or resources operated by third parties.

Unless expressly stated, those websites are independent of Hovrek. Their content, products, services, and privacy practices are governed by their own terms and policies.

Please review the relevant third-party information before providing personal information or completing a transaction on another website.

Questions about an independent third-party purchase should normally be directed to that provider. This does not affect our responsibility for products you purchase from Hovrek or any liability that cannot lawfully be excluded.

SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

You may choose to submit reviews, feedback, suggestions, or other content to us.

You retain any ownership rights you have in your submissions. When you submit content for public display, such as a product review, you give us permission to display, reproduce, and format it as reasonably necessary for that purpose. We will not edit a review in a way that materially changes its meaning.

Any separate use of submitted content will be subject to the permission you have provided and applicable law.

Private customer support messages, order information, and personal information are handled under our Privacy Policy. Sending a support inquiry does not give us unrestricted permission to publish it.

We may remove or decline to publish content that is unlawful, fraudulent, abusive, irrelevant, contains personal information, or infringes another person’s rights. Reviews must not be removed or altered merely to misrepresent customer feedback.

You must not submit content that infringes copyright, trademark, privacy, or other rights, contains malicious code, or misrepresents your identity or experience.

You are responsible for the content you submit. Nothing in this section limits our own responsibilities under applicable law.

SECTION 10 - PERSONAL INFORMATION

Our collection, use, and disclosure of personal information are described in our Privacy Policy.

Please review that policy for information about the data we process, the purposes for processing, your available rights, and how to contact us.

If there is a conflict between these Terms and the Privacy Policy concerning the processing of personal information, the Privacy Policy controls for that subject, subject to applicable law.

SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS

Information on the Site may occasionally contain errors relating to product descriptions, prices, promotions, shipping charges, transit estimates, or availability.

We may correct errors and update the affected information.

If an error materially affects an order you have already placed, we will contact you to explain the issue and, where appropriate, ask whether you wish to proceed on the corrected terms. We will not charge an increased price or supply a materially different product without your agreement.

Where cancellation is necessary and permitted by applicable law, any payment received for the cancelled order or affected items, including applicable shipping charges attributable to that cancellation, will be refunded to the original payment method.

Corrections and cancellations do not limit your rights under applicable consumer protection law.

An update date on one part of the Site does not necessarily mean that every page was updated on the same date.

SECTION 12 - PROHIBITED USES

You may not use the Site or its content:

  • For an unlawful purpose or to encourage unlawful activity.

  • To violate applicable laws or regulations.

  • To infringe our intellectual property rights or the rights of others.

  • To harass, abuse, threaten, defame, or unlawfully discriminate against another person.

  • To submit fraudulent or misleading information.

  • To upload viruses, malware, or other harmful code.

  • To collect or misuse another person’s personal information without authorization.

  • To send spam, conduct phishing, or impersonate another person or organization.

  • To publish unlawful content.

  • To interfere with the operation or security of the Site, related systems, or other users’ access.

We may suspend or terminate access where reasonably necessary to address these activities, subject to applicable law and any rights relating to existing orders.

SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We aim to keep the Site available and functioning properly, but cannot guarantee that access will always be uninterrupted or free from technical errors.

We may temporarily suspend access for maintenance, security, or other reasonable operational purposes. This does not remove our obligations relating to purchases you have made.

To the extent permitted by applicable law, we do not provide additional warranties regarding the Site’s technical operation beyond those expressly stated.

We do not exclude legally required warranties or standards relating to goods sold to consumers. Your rights concerning defective, unsafe, misdescribed, or otherwise nonconforming goods remain unaffected.

Where permitted by applicable law, we are not responsible for losses that are not reasonably foreseeable consequences of our breach, or losses caused solely by circumstances for which we are not legally responsible.

Nothing in these Terms excludes or limits liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or any other liability that cannot lawfully be excluded or limited.

Any limitation of liability applies only to the extent permitted by applicable law. If a limitation is not permitted in your jurisdiction, it will not apply to you to that extent.

SECTION 14 - INDEMNIFICATION

To the extent permitted by applicable law, you may be responsible for reasonable losses, costs, or third-party claims directly caused by your unlawful use of the Site, infringement of another person’s rights, or material breach of these Terms.

This does not require you to compensate us for losses caused by our own negligence, misconduct, breach of these Terms, or failure to comply with applicable law.

Any claim under this section must be reasonable, proportionate, and subject to any defenses and protections available to you under applicable law.

SECTION 15 - SEVERABILITY

If a provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will not apply to the extent of the defect.

The remaining provisions will continue to apply where they can operate lawfully and independently.

This section does not permit an unfair or unlawful term to be enforced against you.

SECTION 16 - TERMINATION

These Terms apply while you use the Site or Service and, where relevant, to purchases made through it.

You may stop using the Site at any time. Stopping use does not automatically cancel an existing order; order cancellation requests are handled under our applicable policies and any rights provided by law.

We may suspend or terminate access where reasonably necessary because of a material breach of these Terms, unlawful activity, suspected fraud, or a security risk.

Termination does not remove obligations already incurred or affect your rights relating to accepted orders, refunds, defective goods, personal information, or other rights that continue under applicable law.

If termination prevents us from fulfilling a paid order and we cancel that order, the applicable payment will be refunded to the original payment method.

SECTION 17 - ENTIRE AGREEMENT

These Terms, together with the policies and any specific purchase terms clearly disclosed before you order, form the agreement governing your use of the Site and purchases from us.

If there is a conflict concerning a particular subject, the relevant policy or specific purchase terms will apply to that subject, subject to applicable law. Personal information is addressed in our Privacy Policy, payment handling in our Payment Terms, shipping in our Shipping & Delivery Policy, and returns and refunds in our Return & Refund Policy.

A failure or delay by either party to enforce a right does not automatically waive that right.

Nothing in this section excludes responsibility for fraud or misrepresentation, removes information that forms part of a consumer contract under applicable law, or restricts consumer protections that cannot lawfully be excluded.

Any ambiguity will be interpreted in accordance with applicable law.

SECTION 18 - GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the United States of America, subject to applicable mandatory consumer protection laws.

If you are a consumer, this choice of law does not deprive you of protections that cannot be excluded by agreement under the laws applicable to you, including protections available in your country of habitual residence where applicable.

Nothing in these Terms restricts your right to bring a claim before a court that has jurisdiction under applicable law.

SECTION 19 - CHANGES TO TERMS OF SERVICE

You can review the current version of these Terms on this page.

We may update these Terms to reflect changes to our services, operations, or legal requirements. When we make changes, we will update the “Last Updated” date and provide any notice required by applicable law.

Changes generally apply to use of the Site and purchases made after the revised Terms take effect. They will not retrospectively reduce your rights or change an accepted order without your agreement, except where required or permitted by applicable law.

Where affirmative consent to a change is required by law, we will obtain that consent.

SECTION 20 - CONTACT INFORMATION

For questions about these Terms of Service, please contact us using the details below:

Store Name: Hovrek

Company Name: Hangzhou Zhaipeihui Trading Co., Ltd.

Operator: Hangzhou Zhaipeihui Trading Co., Ltd. operates the Hovrek online store.

Registered Office Address: Room 1105, Building 1, Yintian Jincheng, Cangqian Subdistrict, Yuhang District, Hangzhou City, Zhejiang Province, China

Customer Support: support@hovrek.com

Contact Phone: +1 612-212-2569

Website: https://hovrek.com/

For questions about an existing order, please include your order number and the email address used at checkout.

The registered office address identifies our business. Please contact customer support for return instructions before sending any returned items, as explained in our Return & Refund Policy.