Shipping & Delivery
Last Updated: October 23, 2026
This policy applies to orders placed at https://hovrek.com/, operated by Hangzhou Zhaipeihui Trading Co., Ltd. under the Hovrek brand.
Please review this policy before placing an order for information about our international delivery services, order processing times, shipping charges, tracking, and delivery support.
1. Global Delivery
Hovrek offers global delivery through international shipping services to destinations supported by our logistics partners.
Delivery availability depends on your complete delivery address, the kitchen and home essentials ordered, and the carrier services available for that destination.
Please enter your delivery address at checkout to confirm the available shipping options and applicable charges before completing payment.
If no shipping option is available for your address, please contact support@hovrek.com before placing an order so we can check whether delivery can be arranged.
Delivery availability may change if carrier coverage or local delivery conditions change. If an issue affects an order you have already placed, we will contact you using the details provided at checkout.
2. Order Processing
Order processing includes order verification, product checks, and packaging.
Orders are generally prepared for dispatch within approximately 72 hours after the order is placed and payment is received.
Processing may take longer during weekends, holidays, promotional periods, or periods of increased order volume.
Processing time is separate from shipping transit time.
If an issue affects the availability or dispatch of your order, we will contact you using the details provided at checkout.
3. Estimated Shipping Transit Times
Shipping transit time is the time between dispatch and delivery to the destination.
Estimated standard shipping transit times for available, in-stock items are:
| Destination | Estimated Transit Time After Dispatch |
|---|---|
| United States & Canada | 2–4 weeks |
| Australia & New Zealand | 2–4 weeks |
| United Kingdom & supported destinations in Europe | 2–4 weeks |
| Other destinations supported by our global delivery service | 2–5 weeks |
These estimates begin after dispatch and do not include order processing. Total estimated delivery time includes both processing and shipping transit time.
These are estimates, not guaranteed delivery dates. Transit times may be affected by customs clearance, carrier delays, local delivery services, holidays, weather, or other circumstances.
Please review any delivery information provided for your selected shipping service at checkout.
If your order has not arrived within the estimated timeframe, please contact support@hovrek.com with your order number so we can investigate.
Nothing in this policy limits any delivery, cancellation, or refund rights available under applicable law.
4. Shipping Charges & Free Shipping
We offer free shipping on orders over US$50 to destinations supported by our global delivery service.
For orders that do not qualify for free shipping, the applicable shipping charge will be displayed at checkout before payment.
Available shipping methods and any charges for optional shipping services will also be displayed before you complete your purchase.
Please review your selected delivery method, shipping charge, payment currency, and final order total before authorizing payment.
Free shipping refers to the applicable shipping charge. It does not automatically include import duties, taxes, or customs-related charges. Please review Section 9 for more information.
5. Insured Shipping
If an insured shipment is lost during delivery or arrives damaged, we will send a replacement at no additional cost after reviewing sufficient supporting information.
Please contact support@hovrek.com with your order number and a description of the issue.
Depending on the circumstances, relevant supporting information may include:
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Tracking details, if available.
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Photographs or a short video showing the damaged product, if available.
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Photographs of the packaging and shipping label, if available.
If you cannot provide a particular type of supporting information, please still contact us. Our support team can explain what other information may help us investigate.
We will review the information and assist with the delivery investigation and replacement process.
This replacement protection does not limit any refund or other remedy available under applicable law.
6. Priority Insured Shipping
Priority insured shipping, when available at checkout, gives your order priority within our fulfillment process and includes the insured-shipping protection described above.
Priority processing does not necessarily mean faster transportation or a guaranteed earlier delivery date.
Depending on order volume and carrier services, transit times may be similar to standard shipping.
Please review the available shipping options and charges at checkout before choosing this service.
7. Separate Shipments
Some orders may be fulfilled from different warehouse or fulfillment locations.
Kitchen tools, cooking utensils, storage accessories, or cleaning essentials purchased in the same order may therefore be shipped separately, have different tracking numbers, and arrive on different dates.
Receiving one package does not necessarily mean that the remaining items are missing.
If all packages have arrived and an item is still missing, please contact support@hovrek.com with your order number and the missing item's name so our team can investigate.
8. Tracking Your Order
Once your order has been dispatched and tracking information becomes available, we will send the tracking details to the email address used at checkout.
Tracking information may take a few days to approximately one week to update after dispatch.
You can track your shipment through the carrier or a tracking service such as 17TRACK.
International shipments may experience periods without new tracking scans while moving between logistics facilities, customs checkpoints, or local delivery networks.
If tracking information remains unavailable or stops updating for an unusually long period, please contact support@hovrek.com with your order number and tracking number, if available.
9. Customs, Duties & Taxes
Orders shipped through our global delivery service may be subject to customs clearance, import duties, taxes, and customs-related carrier handling charges.
Responsibility for these charges depends on the destination and selected shipping service.
The applicable arrangement will be identified in the shipping option or destination-specific information provided before you complete payment.
Shipping Services with Import Charges Included
For destinations and shipping services expressly identified as “Import Charges Included,” Hovrek is responsible for the applicable import duties, import taxes, and customs clearance charges associated with the agreed delivery service.
These charges may be collected at checkout or paid by us through our logistics provider. You will not be required to pay them again upon delivery.
If a carrier requests payment of an import charge covered by this arrangement, please contact support@hovrek.com with your order number and the payment notice so we can arrange payment or resolve the request.
Shipping Services with Import Charges Not Included
For destinations and shipping services expressly identified as “Import Charges Not Included,” the recipient is responsible for applicable import duties, import taxes, and customs-related carrier handling charges that are not collected at checkout.
These charges are separate from the product price and shipping charge.
They are determined by the relevant customs authority or carrier and may need to be paid before the shipment is released or delivered.
Any taxes or duties collected by Hovrek will be shown at checkout before payment and should not be paid again for the same charge.
Free Shipping & Customs Processing
Free shipping does not automatically include import duties, taxes, or customs clearance charges.
Whether these charges are included depends on the arrangement disclosed for your destination and selected shipping service.
Customs clearance and any required payment of import charges may affect delivery times.
If the import-charge arrangement for your order is unclear, please contact support@hovrek.com before purchasing.
Nothing in this section limits any rights or remedies available under applicable law.
10. Order Changes & Address Corrections
Please check your selected kitchen and home products, product options, quantities, and complete delivery address before submitting your order.
If you need to request a change, contact us as soon as possible, preferably within 24 hours of placing your order.
Email: support@hovrek.com
Suggested Subject: Urgent: Order Change or Address Change
Please include:
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Your order number.
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The email address used at checkout.
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The details of the requested change.
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Your complete corrected delivery address, if applicable.
We will review the request based on the current order status and make reasonable efforts to assist.
Contacting us within 24 hours does not guarantee that a change can be made. Changes may no longer be possible once fulfillment has begun, and delivery details generally cannot be changed after dispatch.
If you wish to cancel an order, please contact us as soon as possible. We will review the request based on whether fulfillment or dispatch can still be stopped.
Order cancellation and return requests are handled under our Terms of Service and Return & Refund Policy, subject to applicable consumer rights.
Nothing in this section limits any cancellation, return, or refund rights available under applicable law.
11. Contact & Company Information
For questions about our global delivery service, dispatch, tracking, delivery delays, damaged shipments, or order changes, please contact:
Store Name: Hovrek
Company Name: Hangzhou Zhaipeihui Trading Co., Ltd.
Operator: Hangzhou Zhaipeihui Trading Co., Ltd. operates the Hovrek online store.
Customer Support: support@hovrek.com
Contact Phone: +1 612-212-2569
Registered Office Address: Room 1105, Building 1, Yintian Jincheng, Cangqian Subdistrict, Yuhang District, Hangzhou City, Zhejiang Province, China
Website: https://hovrek.com/
Please include your order number and the email address used at checkout so we can locate your purchase.
You can email us at any time. Our team aims to review and respond to customer inquiries within 1 business day. Responses may take longer during holidays, promotional periods, or periods of unusually high demand.
This response target is separate from order processing, shipping transit, delivery investigations, return review, and refund processing.
Our registered office address identifies our business and is not automatically the designated return location. Please contact customer support for return instructions before sending any returned items.