Contact Us

Need help with an order or have a question about one of our kitchen essentials? The Hovrek support team is here to help.

Hovrek is operated by Hangzhou Zhaipeihui Trading Co., Ltd.

For quick answers to common questions about orders, shipping, returns, and products, please visit our FAQ Help Center. If you still need assistance, feel free to contact us by email.

GET IN TOUCH

Email Support: support@hovrek.com

To help us locate your order and respond efficiently, please include:

  • Your full name
  • Your order number, if applicable
  • The email address used at checkout, if applicable
  • A brief description of your question or issue

For questions about product dimensions, materials, features, compatibility, or care instructions, please include the product name or a link to its page. This helps us provide information relevant to the kitchen essential you are considering.

HOW WE CAN HELP

Our support team can assist with:

  • Order status and tracking
  • Shipping and delivery inquiries
  • Returns and refunds
  • Product details, dimensions, and materials
  • Product features, usage, and care instructions
  • Damaged, missing, or incorrect items
  • General customer service questions

ORDER STATUS

Want to check the status of your order?

Once your order has shipped and tracking information is available, you can check its delivery progress using the tracking number provided in your shipping confirmation email.

Track Your Order: 17TRACK — Shipment Tracking

Please allow some time for tracking information to update after your order has been dispatched.

If your tracking information is unavailable or you need additional assistance with your delivery, please contact our customer support team.

OTHER QUESTIONS

Have another question? You may find helpful information in our FAQ Help Center.

If you still need assistance, please reach out to us at support@hovrek.com.

If you haven't received a response within our usual response timeframe, please check your spam or junk folder.

To help us assist you efficiently, we recommend avoiding multiple emails about the same inquiry, as this may make it more difficult to keep track of your request.

We appreciate your patience and look forward to assisting you.

EMAIL AVAILABILITY & RESPONSE TIMES

You can send us an email at any time, 24 hours a day, 7 days a week.

Customer Service Hours: Monday–Friday, 9:00 AM–5:00 PM Eastern Time (ET).

Our team aims to review and respond to most inquiries within 1 business day.

Please note that response times may be longer during weekends, public holidays, promotional periods, or times of unusually high demand.

Thank you for your understanding while we review your message.

CORPORATE INFORMATION

Company Name: Hangzhou Zhaipeihui Trading Co., Ltd.

Registered Office Address: Room 1105, Building 1, Yintian Jincheng, Cangqian Subdistrict, Yuhang District, Hangzhou City, Zhejiang Province, China

Customer Support: support@hovrek.com

Contact Phone: +1 612-212-2569

Thank you for choosing Hovrek.

Everyday, Beautifully Made.